01
Consent captured and stored on every lead
Every form carries a Jornaya LeadiD and a TrustedForm certificate, a visible disclosure that names your company as the party who will call, and a stored replay of the consent event. Tokens travel with the lead record and are retained for audits, so a dispute two years out is answered with a file instead of a recollection. Nothing is pre-checked and nothing is buried: the consent language sits in the same field of view as the submit button, at a size a person can actually read on a phone.
02
SMS follow-up inside carrier rules
Numbers are registered under 10DLC with the use case declared, message content is matched to the registered campaign, and opt-out language rides on the first message. Send windows respect the consumer's local time, frequency is capped per contact, and a STOP is processed across every list at once. Delivery is watched per carrier and per template, which is how a filtered campaign gets caught within days and not at the end of a month when the lead count is already short.
03
Form-to-call bridges that book the conversation
A submitted form is not the goal. The funnel offers click-to-call for the consumer who wants to talk now and a scheduled callback for the one who does not, then posts the record to your dialer or CRM with the consent tokens attached. Reporting counts the conversations your team actually held. When the callback is the path, the appointment is held on your calendar inside the window the consumer named, and the record shows whether the call went out inside it.
04
The consent record, end to end
At opt-in the record captures the timestamp, the URL of the page the consumer was standing on, the exact disclosure text as it was displayed to them that day, the IP address and user agent behind the session, and the consent tokens tied to it. Those fields are written into the lead record itself, not a side log that has to be matched back up months later, and the page template is versioned, so the disclosure that was live on any given date can be reproduced exactly even after the page has been rebuilt twice. Retention runs well past the window in which a complaint is likely to arrive, and the record survives a migration if you move to a different CRM. When a carrier, a regulator, or opposing counsel asks for one consumer's record, it comes back the same day as a file with the session replay attached, in the format the requester works in.