01
Who is on the line
People injured in premises liability incidents, slip and fall, dog bite, and work injury situations, screened for injury, whether treatment has started, how long ago it happened, and whether they already have counsel. Case types your firm does not take are filtered out before transfer. Location does more sorting here than injury type. A fall in a grocery aisle, a fall on a neighbor's porch, and a fall on city property are three different files, so the screener asks where it happened, who owns or runs the place, and whether an incident report was made. Dog bite callers are asked whether the owner is known and whether animal control was involved. Work injury callers are asked whether a claim has already been opened, since a workers compensation matter is one most firms filter out. Photographs, names of witnesses, and the treating provider are noted when the caller has them.
02
Advertising rules, checked state by state
Copy, landing pages, and screening scripts go through your reviewer before launch, disclaimers follow the states you advertise in, and every call is recorded. Solicitation and advertising rules differ by bar and get amended regularly, so confirm what applies to your firm with your own counsel rather than relying on ours. Firms advertising in more than one state usually end up with more than one version of the same page, because the disclaimer that satisfies one bar is not the one another expects. Testimonials, case outcomes, and anything a reader could take as a promise stay out unless your reviewer puts them in and tells us how they must be framed. Landing pages carry the line your firm uses to say that contacting you does not create a relationship. The screener says the firm's name plainly and describes itself as a screening service working on your behalf.
03
Channels that feed it
Paid search covers the specific case types you want, because someone searching about a dog bite is describing their own case in the query. Pay per call adds inbound volume from partner media in markets where search is thin, and native puts explainer content in front of people who have not started searching yet. Each case type gets its own campaign and its own budget line, because they behave differently at auction and one will quietly take the other's volume if they share a wallet. Geography is set at the county level rather than the metro, since a firm that will not drive two hours should not be paying for calls from two hours away. Native runs on plain explainers about what a property owner is responsible for and what an incident report is, which reach people still deciding whether what happened to them is anyone's fault.