Legal and Mass Tort vertical

Steady injury volume between mass tort waves

Mass tort dockets open and close, and a firm built only on waves has quiet quarters between them. General personal injury runs at a steadier pace and keeps intake staff busy while the next wave is still forming.

Who the callers are

How Personal Injury calls are produced and screened.

01

Who is on the line

People injured in premises liability incidents, slip and fall, dog bite, and work injury situations, screened for injury, whether treatment has started, how long ago it happened, and whether they already have counsel. Case types your firm does not take are filtered out before transfer. Location does more sorting here than injury type. A fall in a grocery aisle, a fall on a neighbor's porch, and a fall on city property are three different files, so the screener asks where it happened, who owns or runs the place, and whether an incident report was made. Dog bite callers are asked whether the owner is known and whether animal control was involved. Work injury callers are asked whether a claim has already been opened, since a workers compensation matter is one most firms filter out. Photographs, names of witnesses, and the treating provider are noted when the caller has them.

02

Advertising rules, checked state by state

Copy, landing pages, and screening scripts go through your reviewer before launch, disclaimers follow the states you advertise in, and every call is recorded. Solicitation and advertising rules differ by bar and get amended regularly, so confirm what applies to your firm with your own counsel rather than relying on ours. Firms advertising in more than one state usually end up with more than one version of the same page, because the disclaimer that satisfies one bar is not the one another expects. Testimonials, case outcomes, and anything a reader could take as a promise stay out unless your reviewer puts them in and tells us how they must be framed. Landing pages carry the line your firm uses to say that contacting you does not create a relationship. The screener says the firm's name plainly and describes itself as a screening service working on your behalf.

03

Channels that feed it

Paid search covers the specific case types you want, because someone searching about a dog bite is describing their own case in the query. Pay per call adds inbound volume from partner media in markets where search is thin, and native puts explainer content in front of people who have not started searching yet. Each case type gets its own campaign and its own budget line, because they behave differently at auction and one will quietly take the other's volume if they share a wallet. Geography is set at the county level rather than the metro, since a firm that will not drive two hours should not be paying for calls from two hours away. Native runs on plain explainers about what a property owner is responsible for and what an incident report is, which reach people still deciding whether what happened to them is anyone's fault.

04

The steady book between waves

Staffing is why most firms run this alongside a docket: hiring for a wave and then carrying an idle team is expensive, and letting the team go is worse, because people who are good at intake do not sit around waiting for the next filing. A base layer of injury calls keeps those seats working and keeps the screening habit sharp for the week a new claim opens. The case mix gets retuned monthly instead of set once, read against which types your firm actually signed, which ones stalled, and which ones went out as referrals, with budget moving toward the first group. That same review is where a type quietly comes off the list, usually because the calls were fine and the matters were simply not what your firm wants to try. Firms with a hot docket keep this running at reduced weight rather than switching it off, because a restart means new tracking history, rebuilt negative lists, and a fresh learning period on every platform.

Channels

The services behind this vertical

These are the channels we buy to produce this call type, all reporting into one attribution view.

FAQ

Questions we get

01Which case types can we filter in or out?

Any of them, at whatever level of detail you can define. Firms commonly filter out claims that are workers compensation only, property damage without injury, and case types they refer out anyway. The filter list is set before launch and can be changed with a day of notice.

02Is this exclusive in our market?

Yes, and the practical test is what happens when the firm down the street calls us. They are told your market is taken and are offered a different one, and that holds for as long as your campaign runs. It is also why we ask which counties you actually want at the start, rather than selling you a whole state your intake team cannot service.

03Will this compete with our motor vehicle accident campaigns?

No. They are built as separate campaigns with separate keyword sets and audiences, and crash terms are negatived out of the personal injury build. When you run both with us they share one negative list and one attribution view, so neither campaign takes credit for the other's calls.

04How long do we have to commit?

There is no long lock-in. Campaigns need a few weeks of data before the numbers mean anything, so we ask for a fair testing window up front, and after that the engagement runs month to month. Renewals get earned by what the reporting shows.

Next step

Ready when your phones are.

Send your verticals, your target cost per acquisition, and the hours your intake team is staffed. A media plan comes back within one business day.

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